Associate Engineer (2-year contract) WFM

  • NetLink Trust Operations Company Pte Ltd
  • Serangoon North Avenue 5
  • 09 Jan, 2019
Full Time Electronics Precision Engineering 0 Year / Fresh Grad Nitec

Job Description / Requirements

Responsible for fulfilling all residential service requests from our customers; this is achieved through working closely with contractors and getting the support of internal and external teams; working towards the same objective of resolving all provisioning issues as a member of the Work Force Management team in Service Provisioning Department.

Responsibilities:
 
  • Identify and resolve all technical issues and resolve them within SLA timeframe by work closely with contractors, Requesting Licensees and internal departments.
  • Manage and monitor contractor performance
  • Identify potential issues prior to provisioning.
  • Handle all CS escalations expeditiously and resolve them within SLA to ensure good customer experience. 
  • Find long term solutions and implement preventive action to all complaints and disputes to prevent future occurrences
  • Prioritize and manage all VIP escalations with a high level of professionalism  
  • To go on-site to handle complaint cases and audit check on contractors, when required.
  • Prepare daily / weekly monitoring and analytical reports.
  • Perform other duties as assigned by supervisors.
 
Requirements:
 
 
  • Diploma/ Nitec in any discipline (Engineering preferred) with relevant working experience preferred
  • Possess good working knowledge of MS Office – Outlook, Excel, Word and Powerpoint
  • Driving license and own transportation would be an advantage for onsite duties  
  • Must be team player and possess basic customer service skillsets for effective communication with end-users
 
 
Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.

We regret only shortlisted candidate will be notified.

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